GrayMatter provides Production support to various customers worldwide. This helps customers not only cut costs but in a plethora of additional ways:
- Enables better coverage of all aspects of a client’s Business Intelligence environment
- Reduces cost of overall BI resourcing
- Provides access to GrayMatter’s repository of Best Practices, Processes, Knowledgebase, etc.
- Easily ramp up and ramp down a team of BI professionals
- Reduces risk of overall BI environment by better managing the same
A variety of tasks are performed by GrayMatter under a Production Support contract like:
- Enables better coverage of all aspects of a client’s Business Intelligence environment
- User / Group Administration
- Reports / Objects Administration
- Software Patches and Upgrades
- Capacity Planning
- Version Management
- Performance Tuning
- Governance and Oversight
GrayMatter can customize Production Support tasks in conjunction with Client requirements and deliver packaged ‘Production Support’ to customers. This allows customers to reassign resources to more productive design and development projects and maximize returns made on BI investments.
