Service quality, productivity and profitability

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Service quality, productivity and profitability 2018-05-16T11:02:59+00:00

Service quality, productivity and profitability

Problem Statement

  • To optimize resource productivity , service quality and business profitability

Solution

  • Integrates data across systems like finance, planning, rostering, operations etc.
  • Identifies patterns of efficiencies across peak, slack and seasonal periods
  • Improves productivity by analysing gaps between planned and actual scenarios.
  • Identifies root cause of quality issues at task and resource level with actionable insight.
  • Links costs and revenues to each activity to correlate profitability with quality and productivity.
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Value Proposition

  • Enhanced service delivery with greater efficiency resulting in elevated profitability

ROI (Business Case)

  • 100% adherence to quality and productivity SLAs on annual basis
  • Significant increase in profitability