Service quality, productivity and profitability
- To optimize resource productivity , service quality and business profitability
- Integrates data across systems like finance, planning, rostering, operations etc.
- Identifies patterns of efficiencies across peak, slack and seasonal periods
- Improves productivity by analysing gaps between planned and actual scenarios.
- Identifies root cause of quality issues at task and resource level with actionable insight.
- Links costs and revenues to each activity to correlate profitability with quality and productivity.
- Enhanced service delivery with greater efficiency resulting in elevated profitability
ROI (Business Case)
- 100% adherence to quality and productivity SLAs on annual basis
- Significant increase in profitability