Service quality, productivity and profitability

Service Quality, Integrates data across systems like finance, planning, rostering, operations

Service Quality

Problem Statement

  • To optimize resource productivity , quality and business profitability

Solution

Solution

  • Integrates data across systems like finance, planning, rostering, operations etc.
  • Identifies patterns of efficiencies across peak, slack and seasonal periods
  • Improves productivity by analysing gaps between planned and actual scenarios.
  • Identifies root cause of quality issues at task and resource level with actionable insight.
  • Links costs and revenues to each activity to correlate profitability with quality and productivity.

Value Proposition

Value Proposition

  • Enhanced service delivery with greater efficiency resulting in elevated profitability

ROI

ROI (Business Case)

  • 100% adherence to quality and productivity SLAs on annual basis
  • Significant increase in profitability